CCI Kenya

CCI Kenya is a fast-growing business process outsourcing (BPO) provider, offering international outsourcing for every stage of your customer life cycle. Based in Nairobi, Kenya, CCI Kenya provide outsourcing services in customer service, consumer sales, lead-generation, sales support, and digital customer management services to leading companies across the United Kingdom, Europe and North America. CCI Kenya provide customer-service outsourcing services to a wide variety of sectors that include, telecommunications, media, energy and utilities, retail, and insurance businesses, and many more. CCI Kenya is part of the larger CCI Global group, who are Africa’s leading business process outsourcing BPO service provider. Over 4,000 employees work in Nairobi (across two sites) to deliver business process outsourcing services and digital customer management strategies to clients around the globe, who may have a global delivery network to sustain specialist capabilities. Kenya offers a brilliant and highly trained English-speaking workforce – providing excellent customer service agents for your company.

CCI Kenya are the leading provider on the African BPO landscape and offer cost effective growth opportunities (outsourcing customer service and ability to deliver consumer sales) for firms in the UK and US for offshoring – with a deep understanding of the fast-paced commercial environment.